Hello @dunhou,
Thank you for reaching out to us. Please read our Forum Guidelines regarding the scope of topics, your question does not seem to be a valid follow-up question to me, and therefore should be its own topic.
I also struggle to see how this is an API question, as you seem to report an end-user problem which has nothing to do with one of our APIs. Please contact user support via the Support Center for such questions.
Cheers,
Ferdinand