Hello @christajj,
welcome to the Plugin Café and thank you for reaching out to us. These are the forums of the development community of Cinema 4D. The subjects discussed in these forums are exclusively the APIs related to Cinema 4D. Your question is therefore unfortunately off topic, even in our more broadly scope forum General Talk.
When you require customer support from Maxon, you should contact us in our customer Support Center. Established and English-speaking Cinema 4D user communities can be found at Core 4D and CGTalk.
Thank you for your understanding,
Ferdinand