Unable to create a plugin id.

kbar

Pressing the plugin icon displays the following error message...

Internal Error.
Oops! Looks like something went wrong!

/api/c4dpluginid_cp

Render failed for template

mp5gosu

Does work here on Chrome(Win).
You could try to clear the cache for that site (although that error sounds more like an internal malfunction).
If that doesn't help, consider a mobile browser. Had a similar issue a few days back.

a_block

Hi Kent,

we had an issue with the plugin ID request page a few days ago. But it should actually be fixed. I quickly tested here on Chrome and Safari on macOS without any issues. If the problem persists, can you provide with some details on browser and OS?

Cheers,
Andreas

kbar

It works now. At a guess, do you perhaps do some sort of system back up running at around midnight in Germany? Maybe that disconnects some functionality for a couple of hours? I mention this since I tried again in the afternoon and it was fine.

r_gigante

Hi Kent, thanks for reporting.

Although I'm glad to hear that it actually didn't showed up again, there are actually backup activities running twice a week but they should not interfere at all with the normal board functionality. So far I'll take a look at it.

That said, if a similar situation will happen again in the future, please provide us with the precise time in order to help us browse and verify through the logs.

Cheers, Riccardo